What if I want to return an item? 

We do apologise, we do not offer refunds for change of mind. 

However, we can offer you the following options within 7 days of purchase:

  • EXCHANGE ONLY is offered for change of mind or product faults. 
  • All discounted or sale items are considered final sale and are unable to be exchanged or returned. 
  • Returns or exchanges are not available for sale, jewellery, apothecary and lingerie, unless faulty.

Please note, all items must be returned in their original condition with tags still attached and proof of purchase.

For return instructions for online purchases, please contact us at

What shipping options are available for online orders? 

All products are carefully inspected and packaged with love.

Standard Shipping orders will be processed within 1-2 business days and sent by Sendle Services.

Express and international order will be sent by Australia Post services. 

Australian Orders

Standard Shipping
Heavy Goods Shipping
5.0 kg – 20.0 kg

International Orders

0-5kg International Shipping
0.0 kg – 5.0 kg
5-25kg International Shipping
5.0 kg – 25.0 kg



Free Pick Up at Shadow Bang

Collect your order from our store at Long Jetty. Simply select the 'FREE PICK UP AT SHADOW BANG' option at the 'Shipping Method' stage of checkout. You will receive a confirmation email advising when your order has been fulfilled.